1. Introduction

Terra Compute ("Terra Compute," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quote, purchase a server, or use any of our services, and how we use and protect that information.

2. Information We Collect

Information you provide

When you contact us, sign up for updates, or place an order, you may give us information such as your name, email address, phone number, company, billing details, and the contents of any messages you send us.

Information collected automatically

When you visit our website, we may automatically collect information such as your IP address, browser type and version, device identifiers, referring pages, and pages viewed. This information is collected through cookies, server logs, and similar technologies.

Information from third parties

We may receive information about you from third-party service providers (for example, payment processors or fraud-prevention vendors) as needed to operate our business.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our products and services;
• Process orders, deliveries, hosting, and billing;
• Respond to your requests, questions, and support inquiries;
• Send service announcements, transactional emails, and (with your consent) marketing communications;
• Detect, investigate, and prevent fraudulent or abusive activity;
• Comply with applicable laws and respond to lawful requests;
• Improve our website, services, and customer experience.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as hosting, payment processing, analytics, email delivery, and customer support — subject to confidentiality obligations;
• Affiliates and successors in connection with a merger, acquisition, or sale of assets;
• Authorities or other parties when required by law, regulation, court order, or to protect our legal rights, safety, or property.

5. Cookies and Similar Technologies

We use cookies and similar technologies to remember your preferences, measure site performance, and understand how visitors use our site. You can control cookies through your browser settings. For more detail, see our Cookie Policy.

6. Data Retention

We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to delete or anonymize it.

7. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain uses. You may also have the right to data portability and to withdraw consent at any time. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, however, and we cannot guarantee the security of information transmitted to or stored by us.

9. International Transfers

Our services are operated from the United States. If you access them from elsewhere, your information may be transferred to, stored, and processed in the United States or other jurisdictions where data-protection laws may differ from those in your country.

10. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from them. If we learn that we have collected such information, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated by reasonable means, which may include posting a notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or about how we handle your information, please contact us through the contact section of our website.

1. Acceptance of Terms

By accessing the Terra Compute website, purchasing hardware, using our hosting or compute services, or otherwise interacting with us (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Services.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract to use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. The Services

Terra Compute designs, manufactures, sells, hosts, and operates multi-GPU compute servers for AI and other high-performance workloads. Specific deliverables, specifications, pricing, and timelines for each engagement are set out in the applicable quote, order form, or statement of work.

4. Accounts and Communications

You are responsible for the accuracy of information you provide to us, for keeping any account credentials confidential, and for all activity that occurs under your account. You agree we may communicate with you electronically about your account, orders, and the Services.

5. Hardware Purchase and Hosting

When you purchase a Terra Compute server, title to the hardware transfers to you upon full payment and delivery to our hosting facility (or to such other location specified in your order). We will rack, power, network, and operate the hardware as described in your hosting agreement. Payouts associated with rental revenue, if any, are governed by the hosting agreement and not by these Terms alone.

6. Fees and Payment

You agree to pay all fees set out in your order or hosting agreement, plus any applicable taxes. Unless otherwise stated, fees are due in advance and are non-refundable. We may suspend or terminate Services for non-payment after reasonable notice.

7. Customer Responsibilities

You are responsible for your use of the Services, including any data, software, or workloads you run on Terra Compute hardware, and for complying with all applicable laws and our Acceptable Use Policy.

8. Service Availability

We work to keep the Services available and performant, and we publish target uptime levels for hosted infrastructure. Availability guarantees and remedies, if any, are set out in the applicable hosting agreement or service-level agreement. The Services may be temporarily unavailable for maintenance, upgrades, or events outside our reasonable control.

9. Intellectual Property

Terra Compute and its licensors retain all right, title, and interest in and to the Services, the website, and all related software, designs, trademarks, and content, except for the rights expressly granted to you. You retain ownership of any data and workloads you provide or run on the Services.

10. Confidentiality

Each party will protect the other's confidential information using reasonable care and use it only as needed to perform under these Terms. Further detail on how we treat customer workloads and data is available in our Confidentiality & Data Security commitment.

11. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO TERRA COMPUTE FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE EVENT.

13. Indemnification

You agree to defend, indemnify, and hold harmless Terra Compute and its affiliates from any third-party claims, losses, and expenses arising out of your use of the Services in violation of these Terms or applicable law.

14. Termination

You may stop using the Services at any time, subject to any obligations in your active order or hosting agreement. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Services in a way that exposes us or others to risk. Provisions that by their nature should survive termination will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties will attempt in good faith to resolve any dispute informally. If that fails, disputes will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction there.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the Services after a change constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms can be sent to us through the contact section of our website.

1. Our Commitment

Customers entrust Terra Compute with valuable workloads, models, datasets, and intellectual property. This page describes the operational, contractual, and technical commitments we make to keep that information confidential and secure across our hardware and hosting facilities.

2. Customer Data and Workloads

Anything you run on a Terra Compute server — including model weights, training data, inference inputs, source code, customer information, and outputs — is treated as your confidential information. We do not access, copy, share, or use customer data or workloads except as necessary to operate the Services, deliver support you have requested, or respond to a valid legal obligation.

3. Hardware Isolation

Dedicated Terra servers are single-tenant: the physical hardware you purchase or rent is reserved for you, with no other customer workloads running on it. Where we offer single-GPU slices on shared hardware, tenants are logically isolated using standard virtualization and access controls.

4. Access Controls

Access to customer-facing systems is restricted to authorized personnel, granted on a least-privilege basis, and logged. Administrative actions on hosted hardware require authenticated, multi-factor login. Access reviews are performed periodically and when roles change.

5. Encryption

Network traffic between Terra Compute systems and the public internet is protected with industry-standard transport encryption (TLS). Sensitive credentials and secrets used to operate our infrastructure are encrypted at rest. Customers are responsible for any additional application-level encryption of their data and workloads.

6. Physical Security

Terra Compute hardware is housed in a facility with controlled physical access, including badge-based entry, surveillance, environmental monitoring, and redundant power and cooling. Only authorized Terra Compute personnel and facility staff are permitted in production areas.

7. Personnel

Personnel with access to customer environments are subject to confidentiality obligations as a condition of employment or engagement, and receive security and privacy training appropriate to their role.

8. Subprocessors

We engage a limited number of third-party vendors to help operate our business — for example, datacenter providers, network carriers, payment processors, and email delivery services. Each subprocessor is bound by written confidentiality and security obligations consistent with this commitment. A current list of material subprocessors is available on request.

9. Incident Response

We maintain a documented incident-response process for identifying, containing, investigating, and remediating security incidents that affect customer environments. Affected customers will be notified without undue delay in accordance with applicable law and the relevant agreement.

10. Data Retention and Deletion

Operational logs and metadata used to run the Services are retained only as long as needed for operations, security, billing, and legal compliance. Upon termination of a hosting arrangement, customer data residing on Terra-managed hardware is securely wiped before the hardware is redeployed, decommissioned, or returned, as applicable.

11. Compliance

We continuously evaluate our controls against industry standards and applicable laws. Customers with specific compliance requirements (for example, contractual data-processing terms or sector-specific obligations) are encouraged to contact us so we can confirm the appropriate documentation and configuration for their workload.

12. Limits

No security program can guarantee a zero-incident environment. This page describes our commitments and current practices, but does not modify any specific contract you have with us. In the event of conflict, the terms of your signed agreement control.

13. Contact

Security disclosures, audit requests, and compliance questions can be sent to us through the contact section of our website.

1. Purpose

This Acceptable Use Policy ("AUP") describes activities that are not permitted on Terra Compute hardware, hosted services, or the Terra Compute network ("Services"). It applies to anyone who uses the Services, whether as a purchaser, hosting customer, rental tenant, or invited user.

2. General Principle

You may use the Services for any lawful purpose, in a manner that does not harm Terra Compute, our personnel, our other customers, or third parties. You are responsible for the activity of anyone you allow to use the Services on your behalf.

3. Prohibited Content and Activity

You may not use the Services to host, transmit, distribute, generate, or otherwise process:

• Content that is illegal under applicable law in the jurisdictions where you, your users, or your end recipients are located;
• Child sexual abuse material or any other content that sexually exploits minors;
• Material that incites or facilitates violence against people, or that infringes intellectual-property or privacy rights of others;
• Malware, ransomware, spyware, or other harmful code, including software designed to be used in attacks against third parties;
• Phishing, fraud, identity theft, credential harvesting, or similar abusive schemes;
• Unsolicited bulk communications (spam), or content that violates anti-spam laws.

4. Network and System Abuse

You may not use the Services to:

• Launch, host, or participate in network attacks (including DDoS, port scans, brute-force attacks, or other unauthorized probing);
• Attempt to gain unauthorized access to any Terra Compute system, customer environment, or third-party system;
• Interfere with, disrupt, or evade the integrity, security, or operation of the Services or any underlying networks;
• Circumvent rate limits, authentication, billing, or other access controls.

5. Resource Use

You may not use the Services in a way that imposes an unreasonable burden on shared resources, including excessive consumption of bandwidth, power, cooling, or storage beyond what is provisioned in your order, or in a way that materially degrades the experience of other customers on shared hardware.

6. AI and Machine-Learning Workloads

Terra hardware is purpose-built for AI and high-performance compute. You remain responsible for the lawful, ethical, and contractual handling of any models, training data, inference inputs, and outputs you process on the Services, including compliance with applicable laws governing biometric data, personal information, and high-risk AI applications.

7. Cryptocurrency and Mining

Use of the Services for cryptocurrency or other token mining is permitted only when expressly authorized by Terra Compute as part of your hosting arrangement or order.

8. Security and Vulnerability Research

Good-faith security research that targets your own Terra Compute environment is generally permitted, provided it does not affect other customers or the Terra Compute network. If you believe you have discovered a vulnerability in our infrastructure, please report it to us via the contact channel below rather than exploiting it.

9. Reporting Abuse

If you believe activity on the Services violates this AUP — yours or someone else's — please contact us with as much detail as possible so we can investigate. We treat abuse reports as confidential to the extent practicable.

10. Enforcement

Violations of this AUP may result in suspension or termination of access, removal of offending content, notification of affected parties, and, where appropriate, referral to law enforcement. Where possible, we will give reasonable notice before taking action; for severe violations or imminent harm, we may act immediately.

11. Updates

We may update this AUP from time to time to reflect changes in our Services, technology, or legal environment. The "Last updated" date above will reflect the most recent revision.

12. Contact

Abuse reports, vulnerability disclosures, and AUP questions can be sent through the contact section of our website.

1. What Cookies Are

Cookies are small text files placed on your device when you visit a website. They are widely used to make sites work efficiently, remember preferences, and gather information about how visitors use a site. This policy explains how Terra Compute uses cookies and similar technologies (such as local storage, pixels, and tracking scripts) on our website.

2. How We Use Cookies

We use cookies and similar technologies to:

• Keep the site working — for example, remembering your session and the choices you make during a visit;
• Understand how the site is used so we can improve content and performance;
• Remember preferences such as display settings;
• Help with security and to detect abusive or fraudulent activity.

3. Types of Cookies We May Use

Strictly necessary

These cookies are required for the site to function. Without them, certain features (such as form submission or session management) would not work. They cannot be switched off through our preferences.

Performance and analytics

These cookies help us understand how visitors interact with the site so we can improve it. They typically collect information in aggregate and do not identify you individually.

Functionality

These cookies allow the site to remember choices you make — for example, your region or interface preferences — and provide a more personalized experience.

Marketing

If we use any marketing-related cookies, they would help us measure the effectiveness of our outreach. We do not currently run advertising networks that profile site visitors, and any future use of such cookies would be disclosed here.

4. Third-Party Cookies

Some pages may include content or scripts from third parties (for example, embedded fonts, analytics providers, or video players) that set their own cookies. We do not control these third parties or their cookies. Please consult their respective policies for information about how they use cookies.

5. Your Choices

Most browsers let you view, manage, or delete cookies through their settings. You can also configure your browser to block cookies by default or to notify you before a cookie is stored. Blocking strictly necessary cookies may prevent parts of our site from working as intended.

You may also have additional choices under applicable law, such as opting out of certain analytics or advertising cookies. Where required, we will surface those choices in a cookie banner or preference center on this site.

6. Changes to This Policy

We may update this Cookie Policy as our site or applicable laws change. The "Last updated" date above will reflect any revisions.

7. More Information

For more on how we handle personal information generally, see our Privacy Policy. To reach us with questions, please use the contact section of our website.